Mikaela's Moon

Last May 6, I helped the new batches with their calls, which we call "floorwalking". There were 17 of them, and it was their second day in their "nesting" stage. After logging out at 3am, our team, Masters Inc., had our weekly team meeting. Then we joined the new batch where they discussed their calls for the day and we gave them some tips. Out team manager Mike E. also gave out awards. I'm proud of myself. I was the number agent for the month of April! I was the only one who met the 3 KPIs (Key Performance Indicarators: AHT, CSAT and QA) last month. I was given a certificate of recognition and P500 gift certificate. Wow! I'm gonna treat myself to new shoes!